是什么让患者不开心。
What makes a patient unhappy.
作者信息
Tobin Howard A
机构信息
Facial Plastic and Cosmetic Surgical Center, 6300 Regional Plaza, Abilene, TX 79606, USA.
出版信息
Facial Plast Surg Clin North Am. 2008 May;16(2):157-63, v. doi: 10.1016/j.fsc.2007.11.002.
PMID:18355697
Abstract
The best way to avoid an unhappy postoperative patient is to do everything one can to optimize the preoperative consultation and select patients carefully. This article draws on the judgment of a cosmetic surgeon with years of experience. By focusing on the individual unique needs of each patient, and by not being afraid to say no, the wise surgeon can expect a very high satisfaction rate from patients.
摘要
避免术后患者不满意的最佳方法是尽一切可能优化术前会诊并谨慎选择患者。本文借鉴了一位经验丰富的整形外科医生的判断。通过关注每位患者独特的个体需求，并且不害怕说“不”，明智的外科医生有望获得患者非常高的满意度。
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