Patseavouras Louie L
Patseavouras Center for Plastic and Laser Surgery, 522 North Elam Avenue, Greensboro, NC, USA.
Facial Plast Surg Clin North Am. 2008 May;16(2):191-4, vi-vii. doi: 10.1016/j.fsc.2007.11.008.
This article addresses how staff can support surgeons in practical terms, making a business more efficient, seamless, and less costly (in terms of emotional and time components). This article addresses (1) using staff as a first line of defense against misperceptions, false expectations, and general problems; (2) recognizing that effective staff are highly intuitive and can be trained to troubleshoot and intervene; (3) encouraging staff to rely on gut instinct; (4) learning that body language and the nonverbal are powerful indicators; (5) training staff concerning nonverbal communication; and (6) realizing that a great deal of communication is within surgeon and staff control.
本文探讨了工作人员如何在实际工作中支持外科医生，使业务更高效、无缝衔接且成本更低（在情感和时间方面）。本文探讨了以下几点：（1）将工作人员作为抵御误解、错误期望和一般问题的第一道防线；（2）认识到高效的工作人员具有很强的直觉，并且可以通过培训来解决问题和进行干预；（3）鼓励工作人员依靠直觉；（4）了解肢体语言和非语言信息是有力的指标；（5）对工作人员进行非语言沟通方面的培训；以及（6）认识到大量的沟通是外科医生和工作人员可以控制的。
