Moore Martie L, Putman Patrice A
MaineGeneral Health, Waterville, Maine, USA.
Nurs Adm Q. 2008 Apr-Jun;32(2):102-8. doi: 10.1097/01.NAQ.0000314538.36865.09.
Patient safety has become a critical objective for nursing leaders within the healthcare setting. Changing the culture to ensure the highest level of communication and safety is a daunting task. Many of the contributing factors that lead to patient harm are rooted in conflict and ineffective conversations. This article shares the story of how 1 organization agreed to make a cultural transformation and the success it realized one conversation at a time.
患者安全已成为医疗环境中护理领导者的关键目标。改变文化以确保最高水平的沟通和安全是一项艰巨的任务。许多导致患者伤害的因素都源于冲突和无效沟通。本文讲述了一个组织如何同意进行文化变革以及一次一次对话所取得的成功。
