St George Ian, Cullen Matthew, Gardiner Louise, Karabatsos Georgia
McKesson, New Zealand.
Aust Fam Physician. 2008 Jun;37(6):476-9.
Most Australian and all New Zealand residents now have 24 hour access to free telephone advice and symptom triage. Australasia is following an international trend triggered by a perceived need for standardised advice, demand management (primary care and emergency department), and equity of access. A growing literature describes the impact of this new service on existing primary health services.
This article summarises the results of telephone triage projects in Australia and New Zealand to acquaint Australian general practitioners with nurse led telephone triage services that have health call centre technology.
Australian and New Zealand services are similar with respect to the demographics of callers, when they call, and the issues on which they seek advice. Further study is needed in order to understand how telenursing can best be integrated with general practice and other primary care services.
现在，大多数澳大利亚居民以及所有新西兰居民都能24小时获得免费电话咨询和症状分诊服务。由于人们认为需要标准化建议、需求管理（初级保健和急诊科）以及公平的就医机会，澳大拉西亚地区正顺应这一国际趋势。越来越多的文献描述了这项新服务对现有初级卫生服务的影响。
本文总结了澳大利亚和新西兰电话分诊项目的结果，以使澳大利亚全科医生了解由护士主导并具备健康呼叫中心技术的电话分诊服务。
澳大利亚和新西兰的服务在来电者的人口统计学特征、来电时间以及咨询的问题方面相似。为了了解远程护理如何能最好地与全科医疗及其他初级保健服务相结合，还需要进一步研究。
