Kisa Sezer
School of Nursing, Gazi University, Besevler, Ankara, Turkey.
Arch Psychiatr Nurs. 2008 Aug;22(4):200-7. doi: 10.1016/j.apnu.2007.06.013.
In the health sector anywhere in the world, nurses make up one of the groups that are most exposed to violence such as sexual harassment, verbal abuse, and physical abuse. This descriptive study investigated the experience of verbal abuse among 339 hospital nurses in Turkey. Findings indicate that the most frequent and most severe forms of verbal abuse reported were judging and criticizing, accusing and blaming, and abusive anger; the most common emotional reactions were anger, followed by shame, humiliation, and frustration; and most nurses used engaging in negative activities to cope with verbal abuse. The results of the study suggest that hospitals must adopt zero-tolerance policies for professional verbal abuse.
在世界任何地方的卫生部门，护士都是最容易遭受暴力的群体之一，如性骚扰、言语虐待和身体虐待。这项描述性研究调查了土耳其339名医院护士遭受言语虐待的经历。研究结果表明，报告的最频繁和最严重的言语虐待形式是评判与批评、指责与归咎以及辱骂性愤怒；最常见的情绪反应是愤怒，其次是羞耻、羞辱和沮丧；大多数护士采用消极行为来应对言语虐待。研究结果表明，医院必须对职业言语虐待采取零容忍政策。
