Harrington Linda, Corn Barbara, Genovich-Richards Joann, Grube Jean A, Hofmaier Barbara, Munn Cathy, Rosati Robert J, Scribner Linda
Baylor Health Care System, Dallas, TX, USA.
J Healthc Qual. 2008 Jul-Aug;30(4):48-58. doi: 10.1111/j.1945-1474.2008.tb01154.x.