Aas I H
Department of Health Service Management, Nordic School of Public Health, Göteborg, Sweden.
Qual Assur Health Care. 1991;3(1):21-39. doi: 10.1093/intqhc/3.1.21.
The problem of malpractice suits and patient complaints is frequently mentioned in discussions concerning the quality of health care. The present paper reviews the following aspects of this problem: the magnitude of the problem, the categories of cases, insurance and legal aspects, effects on medical practice, institutionalized possibilities for solving conflicts, an answer to the question of why patients complain and sue, and risk management.
在有关医疗保健质量的讨论中,医疗事故诉讼和患者投诉问题经常被提及。本文回顾了该问题的以下几个方面:问题的严重程度、案例类别、保险和法律方面、对医疗实践的影响、解决冲突的制度化可能性、对患者投诉和起诉原因问题的回答以及风险管理。