Ramirez Lito
Gravit.e SMP, USA.
J Med Pract Manage. 2008 Jul-Aug;24(1):16-8.
In today's highly competitive marketplace, specialty practices must strive to distinguish themselves from the competition. One key strategy is to provide exceptional levels of service based on fundamentals already in play among many non-healthcare service providers. The problem is that too many practices are failing to deliver. This article outlines precautionary principles that will enable specialty practices, and even hospitals, to develop stronger, more positive physician relationships that increase loyalty and keep your patient pipeline filled.
在当今竞争激烈的市场环境中,专科医疗业务必须努力使自己脱颖而出。一个关键策略是基于许多非医疗服务提供商已经采用的基本原则,提供卓越的服务水平。问题在于,太多的业务未能做到这一点。本文概述了一些预防原则,这些原则将使专科医疗业务乃至医院能够建立更牢固、更积极的医患关系,从而提高患者忠诚度并保持患者源源不断。