A patient- and family-centered care model paves the way for a culture of quality and safety.

Over the past 13 years, the Dana-Farber Cancer Institute has embraced a patient- and family-centered model of care and culture of quality and safety. The authors discuss how their care delivery model and quality and safety efforts reinforce one another, and how they have shaped the organization's practice environment, governance structures, and systems and processes that support care delivery. The authors also discuss key values, structures, and processes that must be upheld to assure the advancement of patient- and family-centered care and quality and safety efforts within an institution.