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当目标出现分歧时:员工共识与组织氛围。

When goals diverge: Staff consensus and the organizational climate.

机构信息

Center for the Integration of Research & Practice, National Development & Research Institutes Inc., New York, NY 10010, USA.

出版信息

Drug Alcohol Depend. 2009 Aug 1;103 Suppl 1:S17-22. doi: 10.1016/j.drugalcdep.2008.10.023. Epub 2008 Dec 20.

DOI:10.1016/j.drugalcdep.2008.10.023
PMID:19097709
Abstract

A sample of correctional officers and prison substance abuse treatment staff collected by the National Criminal Justice Treatment Practices Survey is used to provide an exploratory study of an aspect of organizational culture consisting of consensus (agreement) among prison personnel regarding their beliefs about rehabilitation in the presence of conflicting organizational goals and aspects of the organizational climate important to change. Findings show that among those staff members responding to the survey, the belief in rehabilitation scale mean score was associated with higher levels of organizational commitment, and interdepartmental coordination. However, an hierarchical linear modeling (HLM) analysis that used an index score derived from the standard deviation for staff consensus regarding these same beliefs about rehabilitation produced a different pattern of results, showing that high levels of consensus were associated with job frustration, cynicism towards the ability of the institution to change, and lower levels of organizational commitment. The authors conclude that, although the sample may not express the beliefs of corrections officers or prison-based treatment staff at large, within the sample, consensus appeared to play a unique role in evaluating the effect of divergent goals on organizational climate as it relates to change, and warrants consideration when considering the effects of organizational climate.

摘要

一项由国家刑事司法治疗实践调查收集的狱警和监狱药物滥用治疗人员样本,用于对组织文化的一个方面进行探索性研究,该方面包括在存在冲突的组织目标和对变革很重要的组织氛围方面,监狱人员对康复的信念的一致性(共识)。研究结果表明,在对调查做出回应的这些工作人员中,康复信念量表的平均得分与更高水平的组织承诺和部门间协调相关。然而,使用针对这些关于康复的相同信念的工作人员共识的标准差得出的指数得分进行的层次线性模型(HLM)分析产生了不同的结果模式,表明高水平的共识与工作挫折感、对机构变革能力的愤世嫉俗以及较低的组织承诺相关。作者得出结论,尽管该样本可能无法表达狱警或监狱治疗人员的普遍信念,但在样本中,共识似乎在评估目标差异对与变革相关的组织氛围的影响方面发挥了独特作用,并且在考虑组织氛围的影响时值得考虑。

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