Hills Danny
University of Newcastle, Centre for Rural and Remote Mental Health, Orange, NSW, Australia.
Contemp Nurse. 2008 Dec;31(1):20-31. doi: 10.5172/conu.673.31.1.20.
Relationships between nurses' experiences of patient aggression in the previous three months, participation in aggression management training in the previous five years and perceived self-efficacy in dealing with patient aggression are reported. Over 76 per cent of general hospital nurses employed by a rural Area Health Service in New South Wales, Australia experienced patient aggression within a three-month period. Registered Nurses and Midwifes were most affected, with over 83 per cent experiencing recent patient aggression. Most of this aggression was in the form of verbal abuse. Almost 40 per cent of nurses had not participated in aggression management training or updates in the previous five years. Approximately 70 per cent of survey respondents reported their perceived self-efficacy in dealing with patient aggression in the low to medium-high range. No significant association was detected between participation in aggression management training in the previous five years and the frequency of patient aggression experienced in the previous three months. Significant though very weak associations were detected between participation in aggression management training, the proportion of patient aggression experienced as verbal abuse and perceived self-efficacy in dealing with patient aggression. The findings of this and other studies highlight the need for more rigorous approaches to evaluating the effectiveness of aggression management training and undertaking patient aggression management research more broadly.
报告了护士在过去三个月内遭遇患者攻击的经历、过去五年参与攻击管理培训的情况以及应对患者攻击时的自我效能感之间的关系。在澳大利亚新南威尔士州农村地区卫生服务机构工作的综合医院护士中,超过76%的人在三个月内遭遇过患者攻击。注册护士和助产士受影响最大,超过83%的人近期遭遇过患者攻击。这种攻击大多表现为言语辱骂。近40%的护士在过去五年中未参加过攻击管理培训或进修。约70%的调查受访者表示,他们应对患者攻击的自我效能感处于低到中高范围。在过去五年参与攻击管理培训与过去三个月遭遇患者攻击的频率之间未发现显著关联。在参与攻击管理培训、言语辱骂形式的患者攻击比例以及应对患者攻击的自我效能感之间发现了显著但非常微弱的关联。本研究及其他研究的结果凸显了采用更严谨方法评估攻击管理培训效果以及更广泛开展患者攻击管理研究的必要性。