Karuppan Muthu, Karuppan Corinne M, Craig Carolyn
College of Business Administration, Drury University, Springfield, MO 65802, USA.
Health Care Manag (Frederick). 2009 Jan-Mar;28(1):38-43. doi: 10.1097/HCM.0b013e318196de7e.
Point-of-care technologies have been heralded as enablers of quality care and efficiency. Fueling this reputation is the assumption that these technologies are seamlessly integrated with electronic medical records. In turn, this assumption leads to caregivers' heightened expectations of the capabilities of point-of-care technologies and, when not met, to their frustration with information systems personnel. The case study presented in this article documents an actual hospital's journey to integration. In doing so, it enumerates the technical challenges faced by the organization in layperson's terms and attempts to educate clinical personnel in the intricacies of integrating new health care technologies with existing systems. The drivers to integration were a primary focus on error reduction and an active collaboration among stakeholders. Individuals became learners outside the boundaries of their professional expertise. This cross-functional approach eventually led to simultaneous quality and efficiency gains.
即时护理技术被誉为优质护理和提高效率的推动者。支撑这一声誉的是这样一种假设，即这些技术与电子病历无缝集成。反过来，这一假设导致护理人员对即时护理技术的能力期望提高，而当期望未得到满足时，他们就会对信息系统人员感到沮丧。本文介绍的案例研究记录了一家实际医院的集成历程。在此过程中，它用通俗易懂的语言列举了该组织面临的技术挑战，并试图让临床人员了解将新的医疗技术与现有系统集成的复杂性。集成的驱动力主要是关注减少错误以及利益相关者之间的积极合作。个人成为了超出其专业知识范围的学习者。这种跨职能方法最终带来了质量和效率的同步提升。
