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使用移动电话短消息服务（SMS）作为提醒：对患者就诊率的影响。

Use of mobile telephone short message service (SMS) as a reminder: the effect on patient attendance.

作者信息

Foley J, O'Neill M

机构信息

Dept Paediatric Dentistry, Edinburgh Dental Institute, Edinburgh, Scotland, UK.

出版信息

Eur Arch Paediatr Dent. 2009 Jan;10(1):15-8. doi: 10.1007/BF03262661.

DOI:10.1007/BF03262661
PMID:19254521
Abstract

AIM

To evaluate the operational and financial efficacy of sending short message service (SMS) mobile telephone text message to patients with outpatient clinic appointments.

STUDY DESIGN

Patients scheduled to attend an outpatient appointment at the Dept. Paediatric Dentistry, Edinburgh Dental Institute, Scotland, during October 2007 and who had mobile telephone contact details were sent a reminder SMS text 24hr prior to their appointment. An historical control group were selected from October 2006.

RESULTS

Data were available for 276 (F: 146; M: 130) and 433 (F: 228; M: 205) patient attendances during 2006 and 2007 respectively. Overall, 10.4% and 23.9% of the SMS and historical group failed to attend (FTA) respectively and the difference was statistically significant (Chi Square = 6.95, p = 0.008, 1 d.f). There was a reduction in the FTA rate for the specialist paediatric staff dentists from 29.2% to 24.4% for 2006 and 2007 respectively. The cost of sending text messages was 28.15 pound (approx. 30 euro) for October 2007.

CONCLUSIONS

The use of SMS text messages as a reminder may reduce the failure to attend rate for outpatient paediatric dental appointments.

摘要

目的

评估向预约门诊的患者发送短信服务（SMS）手机短信的操作和财务效果。

研究设计

2007年10月计划在苏格兰爱丁堡牙科研究所儿科牙科门诊就诊且留有手机联系方式的患者，在预约前24小时收到提醒短信。历史对照组选自2006年10月。

结果

2006年和2007年分别有276名（女性：146名；男性：130名）和433名（女性：228名；男性：205名）患者就诊的数据可用。总体而言，短信组和历史组分别有10.4%和23.9%的患者未就诊（FTA），差异具有统计学意义（卡方=6.95，p = 0.008，自由度为1）。2006年和2007年，儿科专科牙医的未就诊率分别从29.2%降至24.4%。2007年10月发送短信的成本为28.15英镑（约合30欧元）。

结论

使用短信作为提醒可能会降低儿科牙科门诊的未就诊率。

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