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Use of mobile phone text message reminders in health care services: a narrative literature review.

作者信息

Kannisto Kati Anneli, Koivunen Marita Hannele, Välimäki Maritta Anneli

机构信息

Department of Nursing Science, University of Turku, Turku, Finland.

出版信息

J Med Internet Res. 2014 Oct 17;16(10):e222. doi: 10.2196/jmir.3442.


DOI:10.2196/jmir.3442
PMID:25326646
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC4211035/
Abstract

BACKGROUND: Mobile text messages are a widely recognized communication method in societies, as the global penetration of the technology approaches 100% worldwide. Systematic knowledge is still lacking on how the mobile telephone text messaging (short message service, SMS) has been used in health care services. OBJECTIVE: This study aims to review the literature on the use of mobile phone text message reminders in health care. METHODS: We conducted a systematic literature review of studies on mobile telephone text message reminders. The data sources used were PubMed (MEDLINE), CINAHL, Proquest Databases/ PsycINFO, EMBASE, Cochrane Library, Scopus, and hand searching since 2003. Studies reporting the use of SMS intended to remind patients in health services were included. Given the heterogeneity in the studies, descriptive characteristics, purpose of the study, response rates, description of the intervention, dose and timing, instruments, outcome measures, and outcome data from the studies were synthesized using a narrative approach. RESULTS: From 911 initial citations, 60 studies were included in the review. The studies reported a variety of use for SMS. Mobile telephone text message reminders were used as the only intervention in 73% (44/60) of the studies, and in 27% (16/60) of the remaining studies, SMS was connected to another comprehensive health intervention system. SMS reminders were sent to different patient groups: patients with HIV/AIDS (15%, 9/60) and diabetes (13%, 8/60) being the most common groups. The response rates of the studies varied from 22-100%. Typically, the text message reminders were sent daily. The time before the specific intervention to be rendered varied from 10 minutes (eg, medication taken) to 2 weeks (eg, scheduled appointment). A wide range of different evaluation methods and outcomes were used to assess the impact of SMS varying from existing databases (eg, attendance rate based on medical records), questionnaires, and physiological measures. About three quarters of the studies (77%, 46/60) reported improved outcomes: adherence to medication or to treatment reportedly improved in 40% (24/60) of the studies, appointment attendance in 18% (11/60) of the studies, and non-attendance rates decreased in 18% (11/60) of the studies. Other positive impacts were decreased amount of missed medication doses, more positive attitudes towards medication, and reductions in treatment interruptions. CONCLUSIONS: We can conclude that although SMS reminders are used with different patient groups in health care, SMS is less systematically studied with randomized controlled trial study design. Although the amount of evidence for SMS application recommendations is still limited, having 77% (46/60) of the studies showing improved outcomes may indicate its use in health care settings. However, more well-conducted SMS studies are still needed.

摘要
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/3936/4211035/321bffdd7138/jmir_v16i10e222_fig2.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/3936/4211035/a7f38a8ef4f0/jmir_v16i10e222_fig1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/3936/4211035/321bffdd7138/jmir_v16i10e222_fig2.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/3936/4211035/a7f38a8ef4f0/jmir_v16i10e222_fig1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/3936/4211035/321bffdd7138/jmir_v16i10e222_fig2.jpg

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本文引用的文献

[1]
Development of a Theoretically Driven mHealth Text Messaging Application for Sustaining Recent Weight Loss.

JMIR Mhealth Uhealth. 2013-5-7

[2]
Information and communication technology based prompting for treatment compliance for people with serious mental illness.

Cochrane Database Syst Rev. 2014-6-17

[3]
Text message reminders to improve outpatient therapy attendance among adolescents: a pilot study.

Psychol Serv. 2011-12-12

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Technical Implementation of a Multi-Component, Text Message-Based Intervention for Persons Living with HIV.

JMIR Res Protoc. 2012-11-16

[5]
A text messaging intervention to improve heart failure self-management after hospital discharge in a largely African-American population: before-after study.

J Med Internet Res. 2013-3-11

[6]
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Technol Health Care. 2013

[7]
The feasibility of using mobile-phone based SMS reminders and conditional cash transfers to improve timely immunization in rural Kenya.

Vaccine. 2012-12-13

[8]
Educational and motivational support service: a pilot study for mobile-phone-based interventions in patients with psoriasis.

Br J Dermatol. 2012-12-13

[9]
Mobile phone messaging for facilitating self-management of long-term illnesses.

Cochrane Database Syst Rev. 2012-12-12

[10]
Persuasive system design does matter: a systematic review of adherence to web-based interventions.

J Med Internet Res. 2012-11-14

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