[患者态度对医生医患关系满意度的影响]
[Influence of patients' attitude on doctors' satisfaction with the doctor-patient relationship].
作者信息
Xie Zheng, Qiu Ze-qi, Zhang Tuo-hong
机构信息
Department of Health Policy and Management, Peking University School of Public Health, Beijing 100191, China.
出版信息
Beijing Da Xue Xue Bao Yi Xue Ban. 2009 Apr 18;41(2):141-3.
OBJECTIVE
To describe the doctors' satisfaction of the doctor-patient relationship and find out the influencing factors of the patients, gathering evidence to improve the doctor-patient relationship.
METHODS
This study was a cross-sectional study, in which doctors and nurses in 10 hospitals of Beijing, Shandong and Chongqing were surveyed with structured questionnaires and in-depth interviews.
RESULTS
The mean score of the doctors' satisfaction of the doctor-patient relationship was 59.97, which was much lower than the patients'. The patients' socio-demographic characteristics, social economic status (SES) and behavior characteristics influence the interaction of the doctors and the patients. The doctors' satisfaction of the doctor-patient relationship was influenced by the patients' trust.
CONCLUSION
The doctors' perspective is helpful to define the tension and the cause of the doctor-patient relationship. The patients' characteristics have important influence on the doctor-patient relationship. It's necessary to take action on the patients to improve the doctor-patient relationship.
目的
描述医生对医患关系的满意度，并找出患者的影响因素，收集证据以改善医患关系。
方法
本研究为横断面研究，对北京、山东和重庆10家医院的医生和护士进行结构化问卷调查和深入访谈。
结果
医生对医患关系满意度的平均得分为59.97，远低于患者。患者的社会人口学特征、社会经济地位（SES）和行为特征影响医患互动。医生对医患关系的满意度受患者信任的影响。
结论
医生的观点有助于界定医患关系的紧张程度及其原因。患者特征对医患关系有重要影响。有必要针对患者采取行动以改善医患关系。
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