使用绩效管理框架来提高质量。

Using a performance management framework to improve quality.

作者信息

Thomas Jackie, Humphrey Deborah, Warmington Sarah

机构信息

Oxfordshire and Buckinghamshire Mental Health NHS Foundation Trust.

出版信息

Nurs Manag (Harrow). 2009 Sep;16(5):32-4. doi: 10.7748/nm2009.09.16.5.32.c7221.

DOI:10.7748/nm2009.09.16.5.32.c7221

PMID:19780486

Abstract

In light of Lord Darzi's NHS Next Stage Review final report, which emphasises the need for clinical services to be effective and good quality, this article describes how a directorate in a mental health trust used a performance management framework to focus more closely on the quality of services.

摘要

鉴于达兹勋爵的国民保健服务下一阶段审查最终报告强调临床服务必须有效且质量优良，本文描述了一家精神健康信托机构的一个部门如何运用绩效管理框架来更密切地关注服务质量。