Department of Applied Social Studies, City University of Hong Kong, Hong Kong, China.
Psychol Aging. 2009 Dec;24(4):927-40. doi: 10.1037/a0017531.
The authors examined the impacts of selection, optimization, and compensation (SOC) strategies-elective selection, loss-based selection, optimization, and compensation-on job performance across adulthood. A cross-sectional survey (Study 1, N=355) and a 5-day experience sampling study (Study 2, N=87) were conducted to assess Chinese insurance sales workers' global and momentary employment of SOC strategies at work and compare the effectiveness of these strategies in predicting their job performance. Study 1 revealed that the use of compensation predicted higher performance maintenance among older workers, whereas the use of elective selection contributed positively to sales productivity for both age groups, with stronger association for younger workers. Study 2 demonstrated that the positive impact of SOC strategies on global and momentary measures of job performance differed across tasks with various difficulty levels. When the task was perceived as highly difficult, older workers' greater use of elective selection predicted higher self-rated task performance; however, the positive association was weaker among younger workers. Older workers' greater use of the 4 SOC strategies was positively associated with sales increases when the task was not difficult or moderately difficult, yet the relationship was negative when the task was highly difficult. A reverse pattern was observed among younger workers. This article contributes to the understanding of working adults' psychological adaptation to the process of aging and reveals the moderating role of task difficulty on the association between SOC strategies and performance outcomes.
作者研究了选择、优化和补偿(SOC)策略——选择性选择、基于损失的选择、优化和补偿——对成年人工作绩效的影响。进行了一项横断面调查(研究 1,N=355)和一项 5 天的体验抽样研究(研究 2,N=87),以评估中国保险销售人员在工作中整体和即时使用 SOC 策略的情况,并比较这些策略在预测工作绩效方面的有效性。研究 1 表明,补偿的使用预测了老年工人更高的绩效维持,而选择性选择的使用对两个年龄组的销售生产力都有积极贡献,对年轻工人的关联更强。研究 2 表明,SOC 策略对全球和瞬间工作绩效的积极影响因任务难度水平的不同而不同。当任务被认为非常困难时,老年工人更多地使用选择性选择预测更高的自我评估任务绩效;然而,这种关联在年轻工人中较弱。当任务不困难或中等困难时,老年工人更频繁地使用 4 种 SOC 策略与销售额增加呈正相关,但当任务非常困难时,这种关系是负相关。在年轻工人中观察到相反的模式。本文有助于理解成年工作者对衰老过程的心理适应,并揭示了任务难度对 SOC 策略与绩效结果之间关系的调节作用。