无线电话系统对患者满意度评分的影响：一项试点研究。
Wireless telephone systems and the impact on patient satisfaction scoring: a pilot study.
机构信息
Children's Hospital of Pittsburgh of UPMC, Pittsburgh, PA, USA.
出版信息
J Pediatr Nurs. 2010 Feb;25(1):33-4. doi: 10.1016/j.pedn.2008.06.002. Epub 2008 Nov 1.
UNLABELLED
A review of patient and family satisfaction measures on one pediatric acute care inpatient unit of 27 beds rated the nurses' promptness in responding to patient call bells in the 40%-50% excellence range. As a process improvement initiative, a wireless telephone system was implemented on the unit for enhancing communications between caregivers.
INTERVENTIONS
During this 6-week trial, each registered nurse (RN) and patient care technician (PCT) was assigned a wireless telephone at the beginning of their shift, thus becoming their communication vehicle for 12 hours. As patient requests came to the nurses' station via the current nurse call system, the health unit coordinator was instructed to call either the RN or PCT on his or her wireless telephone, depending on the patient request.
OUTCOMES
After the 6-week trial, data revealed an increase of 10% to 60% excellence. Both patient and families revealed a faster response time to their need with the implementation of the wireless telephone system pilot.
未加标签
对 27 张病床的儿科急症住院病房的患者和家属满意度进行了评估，结果显示护士对患者呼叫铃的响应速度在 40%-50%的优秀范围内。作为一项流程改进措施，该病房引入了无线电话系统，以加强护理人员之间的沟通。
干预措施
在这项为期 6 周的试验中，每位注册护士（RN）和病人护理技术员（PCT）在轮班开始时都被分配了一部无线电话，因此该电话成为他们 12 小时的通讯工具。当病人的需求通过当前的护士呼叫系统传到护士站时，卫生单位协调员根据病人的需求，通过无线电话呼叫 RN 或 PCT。
结果
在 6 周的试验后，数据显示卓越率从 10%提高到 60%。患者和家属都表示，实施无线电话系统试点后，他们的需求得到了更快的响应。
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