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实施小的改变测试以提高患者满意度。

Implementing small tests of change to improve patient satisfaction.

机构信息

Medical Nursing, The Children's Hospital of Philadelphia, Pennsylvania, USA.

出版信息

J Nurs Adm. 2011 Jan;41(1):5-9. doi: 10.1097/NNA.0b013e318200285b.

DOI:10.1097/NNA.0b013e318200285b
PMID:21157237
Abstract

The Institute of Medicine supports proposed changes in the overall delivery of healthcare and the nurses' work environment to achieve improved patient outcomes and protect the public from unnecessary harm. Allowing nurses to have a voice in decision making and influence over their practice, in an environment that fosters autonomy and interdisciplinary collaboration, enhances nurse satisfaction while improving the quality of patient care. The authors describe how a pediatric medical unit engaged in small tests of change to improve communication and patient satisfaction on an inpatient unit.

摘要

美国医学研究所支持对医疗保健的整体提供方式和护士的工作环境进行提议的改变,以实现改善患者结果和保护公众免受不必要的伤害。让护士在促进自主性和跨学科合作的环境中参与决策并对其实践产生影响,可提高护士的满意度,同时提高患者护理质量。作者描述了一个儿科医疗单位如何进行小规模的变革测试,以改善住院病房的沟通和患者满意度。

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