Patel Minal R, Cabana Michael D
Center for Managing Chronic Disease, University of Michigan, Ann Arbor, USA.
Clin Pediatr (Phila). 2010 Jun;49(6):525-9. doi: 10.1177/0009922809351571. Epub 2010 Jan 28.
During urgent care visits, families may not see their regular physician and may not even recall the name of their provider. The authors conducted a cross-sectional parental satisfaction survey at pediatric ambulatory clinics to assess whether parent recall of their treating physician's name is associated with parental satisfaction. For urgent care, ability to recall the physician's name was positively associated with parental satisfaction (odds ratio [OR] = 2.14; 95% confidence interval [CI] = 1.76-2.60). Factors associated with dissatisfaction were parking difficulty (OR = 0.38; 95% CI = 0.26-0.57) and increasing visit time (OR = 0.87; 95% CI = 0.81-0.94). In urgent care clinics, not being able to recall the treating physician's name is associated with dissatisfaction. Although there are many factors associated with satisfaction that are not in the physician's control, there may be simple actions associated with improved satisfaction that physicians can implement, such as clearly introducing themselves and making sure parents remember their name.
在紧急护理就诊期间，患者家属可能见不到他们的常规医生，甚至可能记不起为他们看病的医生的名字。作者在儿科门诊进行了一项横断面家长满意度调查，以评估家长能否记起为他们看病的医生的名字与家长满意度之间是否存在关联。对于紧急护理而言，记起医生名字的能力与家长满意度呈正相关（优势比[OR]=2.14；95%置信区间[CI]=1.76 - 2.60）。与不满意相关的因素包括停车困难（OR = 0.38；95% CI = 0.26 - 0.57）和就诊时间增加（OR = 0.87；95% CI = 0.81 - 0.94）。在紧急护理诊所，记不起为他们看病的医生的名字与不满意有关。尽管有许多与满意度相关的因素不在医生的控制范围内，但可能有一些与提高满意度相关的简单措施，医生可以实施，比如清楚地介绍自己并确保家长记住他们的名字。
