Abrahamson Kathleen, Anderson James G, Anderson Marilyn M, Suitor J Jill, Pillemer Karl
Department of Public Health, Western Kentucky University, Bowling Green, KY 42101, USA.
Res Gerontol Nurs. 2010 Jan;3(1):39-48. doi: 10.3928/19404921-20090731-06. Epub 2010 Jan 27.
Nursing staff burnout is a significant challenge in the delivery of nursing home care. Using a representative sample of nursing staff working within the nursing home setting, our analysis addressed the influence of conflict with residents' families on the burnout experience of staff. Through the use of computer simulation modeling we were able to assess the cumulative effects of conflict between staff and families. Findings indicated that conflict with the residents' families increased both burnout and dissatisfaction among nursing staff. The burnout experience of nursing staff peaked with initial episodes of conflict, then leveled off as simulated conflict with family members continued. Because previous research has indicated that burnout tends to peak early in nurses' career cycle, the finding that initial episodes of conflict have a strong influence on nursing staff burnout highlights the importance of interpersonal conflict within nursing homes in both individual and institutional outcomes.
护理人员职业倦怠是养老院护理工作中的一项重大挑战。我们以养老院环境中工作的护理人员为代表性样本，分析了与居民家属发生冲突对员工职业倦怠体验的影响。通过计算机模拟建模，我们能够评估员工与家属之间冲突的累积效应。研究结果表明，与居民家属发生冲突会增加护理人员的职业倦怠和不满情绪。护理人员的职业倦怠体验在冲突初期达到峰值，然后随着与家庭成员模拟冲突的持续而趋于平稳。由于先前的研究表明职业倦怠往往在护士职业生涯周期的早期达到峰值，因此冲突初期对护理人员职业倦怠有强烈影响这一发现凸显了养老院人际冲突在个人和机构层面结果中的重要性。
