ED Manag. 2010 Jan;22(1):10-1.
The two EDs of Sacred Heart Medical Center in Oregon have been posting their wait times online for several months now, but the introduction of this service didn't come without a great deal of preparation. For example: ED charge nurses at facilities that already had posted wait times online were contacted to see if there had been any problems. A communitywide education effort was put in place to let potential patients know what was coming.
俄勒冈州圣心医疗中心的两个急诊科已经在网上公布他们的候诊时间几个月了,但这项服务的推出并非没有经过大量准备。例如:联系了那些已经在网上公布候诊时间的机构的急诊科收费护士,询问是否出现过任何问题。开展了一项全社区的教育活动,让潜在患者了解即将发生的事情。