Macrì P G
U.O. di Medicina Legale, USL 8, Arezzo.
Ann Ig. 2009 Nov-Dec;21(6):587-98.
Consumer-tourist is considered the weaker bargaining party in an "all included" travel contract, compared with tour organizer and tour vendor. That's why Statute Act protecting consumer's rights provides a specific discipline concerning this particular sector In front of widening of warrants for travellers, obligations for organizer and seller of the travel have been increased, and include now specific duty to inform travellers as well. According to the law such duties of information are consistent with travel contract performance itself. In such way, failing to inform client constitutes a breach of contract liable not only in the field of civil responsibility; the subject liable with such an omission may face criminal prosecution as well. More specifically we are in front of a breach of contract by the tour organizer who will respond of all damages concerned with such a breach. Damages will concern not only the price of the travel package, but also other damages connected with the illness suffered by traveller: compensation for spoiled holidays, biological damages, patrimonial damages (these last ones could include for instance expenses for medical treatments, just to quote the more likely one). In other words, tour organizer has to grant general organization of the tour which has to take place as specified on travel brochure, but traveller have to be provided also with any information, concerning documents necessary for the travel, whether passport or visa are needed or not, vaccinations peremptory or optional. It will be very difficult for tour operator be exempted from liability for damages if traveller hasn't been informed of health risks; the only possibility consists in managing to demonstrate that the obligation hasn't been compelled due to reason for which the operator couldn't be held responsible. Besides as we have already mentioned before, criminal relevance of such omission of information couldn't be excluded. In fact, it's true that such omission, notwithstanding its preventive nature, needs a specific statute provision to be criminally sanctioned. Anyhow a criminal court can consider such omission in a more articulated landscape, as one of highly symptomatic elements in a criminal behaviour within criminal offence of injuries, consumed or attempted, that could be performed through further actions or omissions.
与旅游组织者和旅游供应商相比,消费者游客在“一价全包”旅游合同中被视为议价能力较弱的一方。这就是为什么保护消费者权益的法规针对这一特定领域规定了专门的准则。在扩大旅行者保障范围的同时,旅游组织者和旅游销售方的义务也有所增加,现在还包括向旅行者提供特定信息的义务。根据法律规定,此类信息告知义务与旅游合同的履行本身是一致的。因此,未告知客户构成违约行为,不仅要承担民事责任;有此类疏忽行为的主体还可能面临刑事起诉。更具体地说,我们面临的是旅游组织者的违约行为,其应对与此违约行为相关的所有损害负责。损害赔偿不仅涉及旅游套餐的价格,还包括与旅行者所患疾病相关的其他损害:对被破坏假期的赔偿、身体损害、财产损害(最后这些可能包括例如医疗费用,仅列举最常见的一项)。换句话说,旅游组织者必须确保旅游活动的总体安排按照旅游宣传册上规定的进行,但还必须向旅行者提供任何有关旅行所需文件的信息,无论是否需要护照或签证,以及强制或可选的疫苗接种信息。如果旅行者未被告知健康风险,旅游经营者很难免除损害赔偿责任;唯一的可能性是设法证明由于经营者无需承担责任的原因,该告知义务无法履行。此外,正如我们之前已经提到的,不能排除此类信息遗漏的刑事关联性。事实上,尽管此类遗漏具有预防性,但确实需要有具体的法规规定才能对其进行刑事制裁。无论如何,刑事法庭可以在更详细的背景下将此类遗漏视为伤害犯罪(已实施或未遂)中犯罪行为的高度典型要素之一,该犯罪行为可能通过进一步的作为或不作为来实施。