University of Kentucky College of Medicine, Lexington, KY 40536, USA.
Eval Health Prof. 2010 Jun;33(2):216-25. doi: 10.1177/0163278710361930. Epub 2010 May 10.
The objectives of this study were to assess the relationship between wait time and parent satisfaction and determine whether time with the physician potentially moderated any observed negative effects of long wait time. Data were collected from parents in a pediatric outpatient clinic. Parent satisfaction with the clinic visit was significantly negatively related to wait times. More time spent with the physician was positively related to satisfaction independent of wait times. Furthermore, among clinic visits with long wait times, more time with the physician showed a relatively strong positive relationship with parent satisfaction. Therefore, although long wait times was related to decreased parent satisfaction with pediatric clinic visits, increased time with the physician tended to moderate this relationship.
本研究旨在评估等待时间与家长满意度之间的关系，并确定医生与患者的交流时间是否可能缓和长时间等待带来的负面影响。数据来自儿科门诊的家长。家长对就诊的满意度与等待时间呈显著负相关。与等待时间无关，与医生的交流时间越长，满意度越高。此外，在等待时间较长的就诊中，与医生的交流时间越长，与家长满意度的正相关关系越强。因此，尽管长时间的等待会降低家长对儿科就诊的满意度，但增加与医生的交流时间往往可以缓和这种关系。
