Jerkovic K, van Offenbeek M A G, van der Schans C P
Hanzehogeschool Groningen, Lectoraat Transparante Zorgverlening, Universitair Medisch Centrum Groningen (UMCG).
Ned Tijdschr Tandheelkd. 2010 May;117(5):289-94. doi: 10.5177/ntvt2010.05.08140.
In research into a professional cross-section of dental hygienists, we studied the extent to which task redistribution has an influence on job satisfaction. The research among randomly chosen dental hygienists consisted of questions about organizational and personal characteristics, the set of assigned tasks, task characteristics and job satisfaction. The respondents were divided into 3 clusters which differed in the breadth of their sets of tasks. Although prevention and periodontology services remain the core tasks in dental hygienists' jobs, the degree of task redistribution differed strongly from cluster to cluster. Respondents with a considerable degree of task redistribution experienced the most task variation, but scored significantly lower on the task characteristics autonomy, feedback, task identity and task importance. This explains why redistribution does not directly correspond with a greater degree of job satisfaction. Moreover, it is precisely the dental hygienists with a broad set of tasks who are significantly less satisfied with their salary than those with a traditional set of tasks.
在对牙科保健员专业群体的研究中，我们调查了任务重新分配对工作满意度的影响程度。在随机挑选的牙科保健员中开展的这项研究，涵盖了有关组织和个人特征、分配的任务集、任务特征以及工作满意度的问题。受访者被分为3组，他们的任务集广度各不相同。尽管预防和牙周病学服务仍是牙科保健员工作的核心任务，但任务重新分配的程度在不同组之间差异很大。任务重新分配程度较高的受访者经历的任务变化最多，但在任务特征自主性、反馈、任务完整性和任务重要性方面的得分显著较低。这就解释了为什么重新分配并不直接对应更高程度的工作满意度。此外，恰恰是任务集广泛的牙科保健员对薪资的满意度明显低于任务集传统的同行。
