Kleefield S, Churchill W W, Laffel G
Brigham and Women's Hospital, Boston, MA 02115.
QRB Qual Rev Bull. 1991 May;17(5):138-43. doi: 10.1016/s0097-5990(16)30444-4.
This article reports the successful implementation of two quality improvement efforts in the central pharmacy of a large tertiary care facility. The authors, who were participants in the project, describe the steps taken and the graphic tools used to document processes and measure improvements. The experience confirms that health care organizations can apply techniques of total quality management taken from other types of organizations.
本文报道了在一家大型三级医疗机构的中心药房成功实施的两项质量改进措施。作为该项目参与者的作者们描述了所采取的步骤以及用于记录流程和衡量改进情况的图表工具。该经验证实，医疗保健机构可以应用从其他类型组织借鉴的全面质量管理技术。
