How I manage encounters with angry patients. This five-step approach can work for you, too.

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作者信息

Chang Peter Ta Chen

出版信息

Med Econ. 2010 May 21;87(10):33, 36-7.

PMID:20632652

Abstract

摘要

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How I manage encounters with angry patients. This five-step approach can work for you, too.

Med Econ. 2010 May 21;87(10):33, 36-7.

How to manage difficult patient encounters.

Fam Pract Manag. 2007 Jun;14(6):30-4.

Dealing with angry patients.

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Responding effectively to patient anger directed at the physician.

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Why patients are angry.

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Angry patient, angry doctor.

Can Med Assoc J. 1980 Oct 7;123(7):597-8.

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