员工援助计划服务与亲密伴侣暴力以及客户对这些服务的满意度。
Employee assistance program services for intimate partner violence and client satisfaction with these services.
机构信息
Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD, USA.
出版信息
J Occup Environ Med. 2010 Aug;52(8):819-26. doi: 10.1097/JOM.0b013e3181ebada6.
OBJECTIVE
To describe intimate partner violence (IPV) services available through employee assistance programs (EAPs) and determine women's satisfaction with these services.
METHODS
A mixed-methods study consisting of semistructured telephone interviews with 28 EAPs about IPV-related services and a national web-based survey of 1765 women regarding their interactions with EAPs when seeking IPV-related assistance. Data were collected in the fall of 2008.
RESULTS
EAPs provide fairly extensive services to individuals experiencing IPV. Satisfaction with EAP services for IPV was significantly associated with annual income and the type of help received from the EAP, but not with type of IPV experienced. EAP representatives described challenges with accurately identifying IPV victims and women expressed concerns with confidentiality.
CONCLUSIONS
Future efforts to enhance the ability of EAPs to respond effectively to IPV should address confidentially and strengthen how IPV-related assistance is delivered.
目的
描述员工援助计划 (EAP) 中提供的亲密伴侣暴力 (IPV) 服务，并确定女性对这些服务的满意度。
方法
一项混合方法研究，包括对 28 个 EAP 进行半结构化电话访谈，了解与 IPV 相关的服务，以及对 1765 名女性进行全国性的网络调查，了解她们在寻求与 IPV 相关的援助时与 EAP 的互动情况。数据收集于 2008 年秋季。
结果
EAP 为经历 IPV 的个人提供相当广泛的服务。对 EAP 服务的满意度与年收入以及从 EAP 获得的帮助类型显著相关，但与经历的 IPV 类型无关。EAP 代表描述了准确识别 IPV 受害者的挑战，而女性则对保密性表示担忧。
结论
未来加强 EAP 有效应对 IPV 的能力的努力应解决保密性问题，并加强提供与 IPV 相关的援助的方式。
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