全面质量管理。在护理服务中的应用。

Total quality management. Applications to nursing service.

作者信息

Arikian V L

机构信息

St. Mary's Hospital, Richmond, Virginia.

出版信息

J Nurs Adm. 1991 Jun;21(6):46-50. doi: 10.1097/00005110-199106000-00009.

DOI:10.1097/00005110-199106000-00009

PMID:2066820

Abstract

Total quality management (TQM) can offer nursing practical solutions to the "best for less" dilemma when specifically adapted to the needs of the nursing profession and individual nursing service departments. The author explains the TQM philosophy and its principles, presents strategies that may be used by nurse executives interested in integrating TQM into their nursing management systems, and discusses specific guidelines for successful implementation of TQM within any nursing department.

摘要

全面质量管理（TQM）如果能专门根据护理行业及各个护理服务部门的需求进行调整，就能为护理工作提供应对“少花钱多办事”困境的切实可行的解决方案。作者阐述了全面质量管理理念及其原则，介绍了有意将全面质量管理融入其护理管理系统的护理管理人员可采用的策略，并讨论了在任何护理部门成功实施全面质量管理的具体指导方针。