Antony Jiju, Downey-Ennis Kay, Antony Frenie, Seow Chris
Strathclyde Institute for Operations Management, University of Strathclyde, Glasgow, UK.
Leadersh Health Serv (Bradf Engl). 2007;20(4):242-53.
The purpose of this research is to analyse whether Six Sigma business strategy can be used to improve the financial and operational performance of the NHS. The paper will also look at some of the major challenges and barriers in the implementation of this powerful process improvement strategy within the healthcare sector.
DESIGN/METHODOLOGY/APPROACH: This paper discusses whether Six Sigma DMAIC methodology can be a useful and disciplined approach to tackle process- and quality-related problems in the NHS.
The paper presents some key findings from other researchers in the field, followed by some comments on whether Six Sigma is a useful approach to be considered by the NHS for cost reduction and defect reduction strategies.
ORIGINALITY/VALUE: The paper illustrates the point that Six Sigma is not confined just to manufacturing industry, rather it is equally applicable to service industry, especially the healthcare and financial sectors. The application of Six Sigma in the UK health sector is relatively new and the purpose of the paper is to increase the awareness of this powerful business strategy in healthcare discipline.
本研究的目的是分析六西格玛业务战略是否可用于改善英国国家医疗服务体系（NHS）的财务和运营绩效。本文还将探讨在医疗保健部门实施这一强大的流程改进战略时的一些主要挑战和障碍。
设计/方法/途径：本文讨论了六西格玛DMAIC方法是否可以成为解决NHS中与流程和质量相关问题的有用且规范的方法。
本文介绍了该领域其他研究人员的一些关键发现，随后对六西格玛是否是NHS在成本降低和缺陷减少战略中应考虑的有用方法进行了一些评论。
原创性/价值：本文表明六西格玛不仅局限于制造业，同样适用于服务业，尤其是医疗保健和金融部门。六西格玛在英国卫生部门的应用相对较新，本文的目的是提高医疗保健领域对这一强大业务战略的认识。
