Trakulsunti Yaifa, Antony Jiju
Department of Business Management, Heriot-Watt University , Edinburgh, UK.
Leadersh Health Serv (Bradf Engl). 2018 Oct 1;31(4):426-433. doi: 10.1108/LHS-09-2017-0055. Epub 2018 Jan 30.
Purpose The purpose of this paper is to present the implementation of Lean Six Sigma (LSS) to reduce medication errors, by using four case examples. The paper will also suggest appropriate Lean and Sigma tools to improve the medication process. Design/methodology/approach The authors critically analyze four case examples that used LSS projects, to demonstrate the approach, benefits, success factors and lessons learnt. Findings LSS is a powerful process improvement methodology that could be applied by health-care sectors to reduce medication errors, increase patient safety and reduce operational costs. Common Lean and Six Sigma tools play a significant role in improving and sustaining the medication process. Practical implications It is necessary for the project team to select the most appropriate LSS tools to address medication process problems. Adoption of a LSS roadmap could help health-care organizations in the successful implementation of LSS. Originality/value The paper is valuable for health-care professionals seeking to reduce errors in the medication process or other processes that need to be improved.
目的 本文旨在通过四个案例，介绍精益六西格玛（LSS）在减少用药错误方面的应用。本文还将推荐合适的精益和西格玛工具，以改进用药流程。 设计/方法/途径 作者批判性地分析了四个使用LSS项目的案例，以展示该方法、益处、成功因素和经验教训。 发现 LSS是一种强大的流程改进方法，医疗保健部门可应用它来减少用药错误、提高患者安全性并降低运营成本。常见的精益和六西格玛工具在改进和维持用药流程方面发挥着重要作用。 实际意义 项目团队必须选择最合适的LSS工具来解决用药流程问题。采用LSS路线图有助于医疗保健组织成功实施LSS。 原创性/价值 本文对于寻求减少用药流程或其他需要改进的流程中的错误的医疗保健专业人员具有重要价值。
