Rial Boubeta Antonio, Torrado Pérez Nair, Braña Tobío Teresa, Varela Mallou Jesús
Universidad de Santiago, Facultad de Psicología, Santiago de Compostela, Spain.
Psicothema. 2010 Nov;22(4):574-80.
Despite the considerable investment made in recent years in Spain in substance abuse care, treatment adherence remains one of the aspects that determine the effectiveness of programs. Several authors have noted the importance of perceived service quality in this context. This paper is presented with dual purpose of highlighting the role that management of the quality of care for drug addicts has, both as a modulator of users' attitudes and perceptions about the treatment, and as a work philosophy, typical of an organization committed to continuous improvement. Conducting personal interviews with 670 users of drug abuse care services in Galicia and through the application of covariance structure analysis, the close relationship between two factors (perceived quality and attitude toward treatment) was revealed. This research also provides professionals and researchers with a new scale for service evaluation that is short, easy to use and with adequate psychometric properties.
尽管近年来西班牙在药物滥用护理方面投入了大量资金,但治疗依从性仍然是决定项目有效性的因素之一。几位作者已经指出了在这种情况下感知服务质量的重要性。本文具有双重目的,一是强调吸毒者护理质量管理所起的作用,它既是使用者对治疗的态度和看法的调节因素,也是一种工作理念,是致力于持续改进的组织所特有的;二是通过对加利西亚670名药物滥用护理服务使用者进行个人访谈,并应用协方差结构分析,揭示了两个因素(感知质量和对治疗的态度)之间的密切关系。这项研究还为专业人员和研究人员提供了一种新的服务评估量表,该量表简短、易于使用且具有足够的心理测量特性。