Neal Ruth E, Ajamie Lauren F, Harmon Karen D, Kellerby Carissa D, Schweikhard April J
School of Library and Information Studies, University of Oklahoma, 401 West Brooks, Norman, OK 73019-6032, USA.
Med Ref Serv Q. 2010 Oct;29(4):405-13. doi: 10.1080/02763869.2010.518931.
In planning for a new library construction project for the University of Oklahoma-Tulsa, graduate students enrolled in the University of Oklahoma (OU) School of Library and Information Studies collaborated in an innovative effort to develop a commons-based reference service. By first considering a philosophical approach to the need for a commons, blending in the experiences of other libraries that have created similar spaces, and focusing on the workflow issues likely to be encountered by the graduate assistants staffing the commons itself, this planning team developed an uncommon peer-to-peer approach to reference and education services, one focused on the patron as student.
在为俄克拉荷马大学塔尔萨分校规划一个新的图书馆建设项目时，就读于俄克拉荷马大学（OU）图书馆与信息研究学院的研究生们通力合作，进行了一项创新尝试，以开发一种基于共享空间的参考咨询服务。该规划团队首先思考了设立共享空间必要性的哲学方法，融入了其他创建过类似空间的图书馆的经验，并聚焦于在共享空间工作的研究生助理可能遇到的工作流程问题，由此开发出一种独特的点对点参考咨询和教育服务方法，该方法以学生用户为核心。
