Hill Heather K, Stewart Denice C L, Ash Joan S
Oregon Health & Science University, Portland, OR, USA.
AMIA Annu Symp Proc. 2010 Nov 13;2010:301-5.
Health Information Technology Systems (HITS) are becoming more widely integrated into patient care in the dental school setting. The purpose of this study was to evaluate the impact of a chairside HITS on users in the dental school setting. Qualitative techniques, including interviews, focus groups and observations, were used. Using grounded theory, we saw 9 themes emerge. One theme of particular interest was that "training and support needs of end-users were significant." This paper explores this theme in detail and discusses the implications.