Senti Jeanine, LeMire Steven D
Altru Family Birthing Center, University of North Dakota College of Nursing, Grand Forks, ND 58206, USA.
J Nurs Care Qual. 2011 Apr-Jun;26(2):178-85. doi: 10.1097/NCQ.0b013e3181fe93e6.
This study analyzed data from an existing hospital birthing center patient satisfaction survey to determine which care factors were most important to patients and correlated with the likelihood to recommend the facility to others. Three dimensions of care emerged--wait time, communication, and service. Patients gave lower scores for satisfaction if they waited longer than expected for a call light response: 40% of patients expected to wait 4 minutes or less for a response. Discussing with patients realistic wait times for call light responses may be a way to improve patient satisfaction.
本研究分析了来自一家现有医院分娩中心患者满意度调查的数据，以确定哪些护理因素对患者最为重要，并与向他人推荐该机构的可能性相关。出现了三个护理维度——等待时间、沟通和服务。如果患者等待呼叫灯响应的时间比预期长，他们的满意度得分就会较低：40%的患者期望等待4分钟或更短时间得到响应。与患者讨论呼叫灯响应的实际等待时间可能是提高患者满意度的一种方法。
