Haines Sue, Warren Tracey
Nottingham University Hospitals NHS Trust.
Nurs Manag (Harrow). 2011 May;18(2):22-5. doi: 10.7748/nm2011.05.18.2.22.c8483.
This article outlines work undertaken to relaunch Essence of Care benchmarking at Nottingham University Hospitals NHS Trust (NUH), a 1,665-bed teaching hospital based on two sites. The eight high impact actions for nurses and midwives (NHS Institute 2009) have been aligned with Essence of Care to develop comprehensive tools for quality improvement at local level. This has resulted in increased patient feedback and enhanced staff ownership and involvement in quality-improvement processes and raising standards of care. As a national pilot site for the Productive Ward programme (NHS Institute 2007), NUH has developed links between the two initiatives, reviewing ward processes, increasing direct patient feedback and providing a wealth of data relating to quality of care and patient-safety issues.
本文概述了诺丁汉大学医院国民保健服务信托基金（NUH）重新启动“护理精髓”基准评估所开展的工作。NUH是一家拥有1665张床位的教学医院，分布在两个院区。护士和助产士的八项高影响力行动（国民保健服务学院，2009年）已与“护理精髓”相结合，以开发地方层面质量改进的综合工具。这带来了患者反馈的增加，增强了员工对质量改进过程的主人翁意识和参与度，并提高了护理标准。作为“高效病房”计划的全国试点机构（国民保健服务学院，2007年），NUH已在这两项举措之间建立了联系，审查病房流程，增加患者直接反馈，并提供了大量与护理质量和患者安全问题相关的数据。
