Alexander Glory, Kanth Chitra, Thomas Remya
ASHA Foundation, Bangalore, India.
Indian J Community Med. 2011 Jan;36(1):17-20. doi: 10.4103/0970-0218.80787.
Globally, Telephone help-lines have proved their utility in several crisis situations. They were introduced in India for helping persons in need of counseling or emergency care such as victims of suicide, cardiac arrests, etc. The utility of such help-lines in HIV/AIDS has not been established .Hence this study done in ASHA Foundation, Bangalore.
To determine the characteristics of persons who access the HIV/AIDS helpline. To determine the reasons for calling the helpline. To identify the gaps in the provision of this service.
Details on all calls received on ASHA Foundation's HIV/AIDS help line during the period January 2007 to December 2008, were entered on MS excel worksheet and analyzed using the SPSS software.
Majority of callers are male, are in the age group of 20-39 years and educated. The most common reasons for calling the helpline were for HIV testing, information about HIV/AIDS, care and support services and referrals to other services not linked to HIV/AIDS. Reasons for calling were linked to risk ( HIV testing, condom use etc) in younger persons, and to avail of care and support services in the older age-group.
The main users of the HIV/AIDS helpline are urban ,young, educated males.
在全球范围内，电话求助热线已在多种危机情况下证明了其效用。它们被引入印度，用于帮助需要咨询或紧急护理的人群，如自杀受害者、心脏骤停患者等。此类求助热线在艾滋病毒/艾滋病方面的效用尚未得到证实。因此，在班加罗尔的阿莎基金会开展了这项研究。
确定拨打艾滋病毒/艾滋病求助热线的人群特征。确定拨打求助热线的原因。找出该服务提供过程中的差距。
将2007年1月至2008年12月期间阿莎基金会艾滋病毒/艾滋病求助热线接到的所有电话的详细信息录入微软Excel工作表，并使用SPSS软件进行分析。
大多数来电者为男性，年龄在20 - 39岁之间且受过教育。拨打求助热线最常见的原因是进行艾滋病毒检测、获取有关艾滋病毒/艾滋病的信息、护理和支持服务以及转介到与艾滋病毒/艾滋病无关的其他服务。拨打原因在年轻人中与风险（艾滋病毒检测、使用避孕套等）相关，而在老年人群中与获得护理和支持服务相关。
艾滋病毒/艾滋病求助热线的主要用户是城市中的年轻、受过教育的男性。
