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Encouraging patients and families to influence change on a palliative care unit: value of patient satisfaction surveys.

作者信息

Bitzas Vasiliki, Calestagne Paula P, McVey Lynne, Lapointe Bernard

机构信息

Department of Nursing, Jewish General Hospital, Montreal, Quebec, Canada.

出版信息

J Nurs Care Qual. 2011 Oct-Dec;26(4):350-7. doi: 10.1097/NCQ.0b013e31821b35c1.

DOI:10.1097/NCQ.0b013e31821b35c1
PMID:21885933
Abstract

This article describes how a series of patient satisfaction surveys on a palliative care unit were used to help influence the care provided to patients and their families. Innovative interventions aimed at addressing areas of lower satisfaction identified in the initial survey are described. The results from a follow-up survey provided the opportunity to evaluate whether our interventions were effective in improving patient satisfaction and highlight new areas of concern needing to be addressed.

摘要

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