Challenor R, Warwick Z
GU Medicine Department, Derriford Hospital, Plymouth, UK.
Int J STD AIDS. 2011 Oct;22(10):604-7. doi: 10.1258/ijsa.2009.009321.
Local service quality indicators (SQIs) for both genitourinary (GU) medicine and HIV were drawn up using patient and public involvement (PPI). Our clinic's performance was audited against these SQIs. All measures were achieved, almost achieved or probably achieved. SQIs need to be challenging yet achievable and it is difficult to judge precisely where standards should be set. This paper provides a first estimate for our service after PPI. We hope other services may wish to audit performance against these SQIs. If such data were to be pooled, there would be valuable evidence for setting 'SMART' (specific, measurable, attainable, relevant and time-based) SQIs that are challenging yet achievable for the majority of clinics. If the bar were to be set correctly, the actual performance of clinics ought generally to lie just above or just below the set standard.
利用患者和公众参与（PPI）制定了泌尿生殖医学（GU）和艾滋病毒的本地服务质量指标（SQI）。根据这些SQI对我们诊所的表现进行了审核。所有指标均已达成、几乎达成或可能达成。SQI需要具有挑战性但又可实现，而且很难精确判断应设定何种标准。本文提供了PPI之后我们服务的首次评估。我们希望其他服务机构可能希望根据这些SQI审核绩效。如果汇总此类数据，将有宝贵的证据来设定“SMART”（具体、可衡量、可实现、相关且有时限）的SQI，这些指标对大多数诊所来说具有挑战性但又可实现。如果设定的标准正确，诊所的实际表现通常应略高于或略低于设定的标准。
