Albéniz-Lizarraga C, Navarro-Royo C, Morón-Merchante J, Pardo-Hernández A, Liñán-Carrasco P
Subdirección de Calidad, Dirección General de Atención al Paciente, Servicio Madrileño de Salud, Consejería de Sanidad de la Comunidad de Madrid, Madrid, Spain.
Rev Calid Asist. 2011 Nov-Dec;26(6):333-42. doi: 10.1016/j.cali.2011.09.004. Epub 2011 Oct 26.
Improve the patient safety reporting system of the Functional Units of Health Risk Management (UFGRS) in Madrid health services, analysing the opinion of the UFGRS about its content, completion and usefulness, detecting the difficulties and identifying the areas for improvement.
A descriptive study was conducted using a questionnaire addressed to the 45 UFGRS of the Madrid Health Services.
The questionnaire, with a scale of 1 to 5, received responses with an average higher than 3.70: contents (3.77); how to complete the form (3.72); clarity of data shown in the report (3.94) and the overall usefulness of the information (3.77). The most significant difficulties found were related to the excess and reiteration of the information requested. As regards areas for improvement, the most notable was the demand for more refining and analysis of the information about safe practices, the execution of two types of format for reporting results in order to facilitate dissemination among the centres and the review of the classification of safety incidents. Knowing the opinion of the Functional Units of the information system may improve the usefulness of the report as far as accessibility, presentation and exchange of information on patient safety is concerned.
改进马德里卫生服务机构中健康风险管理功能单元（UFGRS）的患者安全报告系统，分析UFGRS对其内容、填写情况和实用性的看法，发现困难并确定改进领域。
采用向马德里卫生服务机构的45个UFGRS发放问卷的方式进行描述性研究。
该问卷采用1至5分制，收到的回复平均分高于3.70：内容（3.77）；表格填写方式（3.72）；报告中显示的数据清晰度（3.94）以及信息的整体实用性（3.77）。发现的最主要困难与所要求信息的过多和重复有关。至于改进领域，最显著的是需要对安全实践信息进行更多提炼和分析，采用两种报告结果的格式以便于在各中心之间传播，以及对安全事件分类进行审查。了解信息系统功能单元的意见可能会提高报告在患者安全信息的可及性、呈现和交换方面的实用性。
