Al-Khashan Hesham, Mishriky Adel, Selim Mohei, El Sheikh Abdalla, BinSaeed Abdulaziz A
Department of Family and Community Medicine, Riyadh Military Hospital, Riyadh, Saudi Arabia.
Ann Saudi Med. 2011 Nov-Dec;31(6):591-7. doi: 10.4103/0256-4947.87095.
The satisfaction of the family is essential to the success of home care support services. This study aimed to assess home caregivers' satisfaction with support services and to identify potential factors affecting their satisfaction.
The study was conducted in the Family and Community Medicine Department at Riyadh Military Hospital using cross-sectional design over a period of six months.
Two hundred forty participants were recruited by systematic random sampling from the division registry. Data were collected through telephone calls using a designed structured interview form. All research ethics principles were followed.
The response rate was 76.25%. Most caregivers were patients' sons or daughters. The duration of patients' disabling illnesses varied from less than 1 year to up to 40 years. The majority of caregivers agreed that a home care services team provided the proper healthcare-related support to the patients and improved caregivers' self-confidence in caring for their patients. Overall, on a scale of 100%, the median level of satisfaction was 90%, and 73.2% of caregivers had a satisfaction score of 75% or higher. Increased age, female gender, and more frequent home visits were positive independent factors associated with caregivers' satisfaction scores.
Although most caregivers are satisfied with the services provided by a home care support program, there are still areas of deficiency, particularly in physiotherapy, vocational therapy, and social services. The implications are that caregivers need to be educated and trained in caring for their patients and need to gain self-confidence in their skills. The program's administration should improve physiotherapy, vocational therapy, social services, and procedures for hospital referral.
家庭满意度对于居家护理支持服务的成功至关重要。本研究旨在评估居家护理人员对支持服务的满意度，并确定影响其满意度的潜在因素。
本研究在利雅得军事医院家庭与社区医学部进行，采用横断面设计，为期六个月。
通过系统随机抽样从科室登记册中招募了240名参与者。使用设计好的结构化访谈表格通过电话收集数据。遵循了所有研究伦理原则。
回复率为76.25%。大多数护理人员是患者的儿子或女儿。患者致残疾病的持续时间从不到1年到长达40年不等。大多数护理人员同意居家护理服务团队为患者提供了适当的医疗相关支持，并提高了护理人员照顾患者的自信心。总体而言，在100分制中，满意度的中位数为90%，73.2%的护理人员满意度得分在75%或更高。年龄增加、女性性别以及更频繁的家访是与护理人员满意度得分相关的积极独立因素。
尽管大多数护理人员对居家护理支持计划提供的服务感到满意，但仍存在不足之处，特别是在物理治疗、职业治疗和社会服务方面。这意味着需要对护理人员进行照顾患者方面的教育和培训，并需要增强他们对自身技能的信心。该计划的管理部门应改善物理治疗、职业治疗、社会服务以及医院转诊程序。
