Ortiz John P
Healthc Financ Manage. 2011 Oct;65(10):46-8.
A hospital that is seeking ways to cut costs without compromising care should resist the temptation to lay off staff and instead make it a priority to improve efficiencies. This approach requires a formal program to identify and analyze all of the hospital's processes. The focus of the analysis should be to determine which activities are being performed efficiently, which are being performed inefficiently, and which are unnecessary. This effort will achieve the greatest success if it is customer-centric.
一家寻求在不影响医疗质量的前提下削减成本的医院，应抵制裁员的诱惑，而是将提高效率作为首要任务。这种方法需要一个正式的项目来识别和分析医院的所有流程。分析的重点应是确定哪些活动执行得高效，哪些执行得低效，以及哪些是不必要的。如果以客户为中心，这项工作将取得最大的成功。
