Mugdh Mrinal, Pilla Satya
University of Houston-Clear Lake, 2700 Bay Area Blvd, Houston, TX 77058, USA.
Health Care Manag (Frederick). 2012 Jan-Mar;31(1):75-80. doi: 10.1097/HCM.0b013e318242d409.
Health care providers in the United States are constantly faced with the enormous challenge of optimizing their revenue cycle to improve their overall financial performance. These challenges keep evolving in both scope and complexity owing to a host of internal and external factors. Furthermore, given the lack of control that health care providers have over external factors, any attempt to successfully optimize the revenue cycle hinges on several critical improvements aimed at realigning the internal factors. This study provides an integrated change management model that aims to reengineer and realign the people-process-technology framework by using the principles of lean and Six Sigma for revenue cycle optimization.
美国的医疗服务提供者一直面临着优化其收入周期以改善整体财务表现的巨大挑战。由于一系列内部和外部因素，这些挑战在范围和复杂性方面不断演变。此外，鉴于医疗服务提供者对外部因素缺乏控制，任何成功优化收入周期的尝试都取决于旨在调整内部因素的若干关键改进措施。本研究提供了一个综合变革管理模型，旨在通过运用精益和六西格玛原则对收入周期进行优化，从而重新设计和调整人员 - 流程 - 技术框架。
