Miller Richard B, Sanderson Brian B
University of Chicago Medical Center, Chicago, USA.
Healthc Financ Manage. 2012 Feb;66(2):50-3.
Hospitals nationwide have seen revenue drop after implementing new financial and clinical IT platforms, typically because their adoption teams did not plan for the impact on downstream revenue. Technology is rarely a panacea. Although an upgrade can catch some problems, it can also add a new level of complexity that will make it harder to fix poor processes if they are not addressed up front. Finance departments should be involved in design and testing phases of all IT system changes--even nonfinancial systems--to protect revenues before, during, and after implementation.
在实施新的财务和临床信息技术平台后，全国范围内的医院都出现了收入下降的情况，这通常是因为其采用团队没有考虑到对下游收入的影响。技术很少是万灵药。虽然升级可以发现一些问题，但它也可能增加新的复杂程度，如果前期没有解决糟糕的流程问题，那么修复起来会更加困难。财务部门应参与所有信息技术系统变更（甚至是非财务系统）的设计和测试阶段，以在实施前、实施期间和实施后保护收入。
