Armando P D, Martínez Pérez S R, Molina Guerra A C, Martí Pallarés M, Solá Uthurry N H, Faus Dáder M J
Departamento de Farmacología, Facultad de Ciencias Químicas, Universidad Nacional de Córdoba, Córdoba, Argentina.
Rev Calid Asist. 2012 Nov-Dec;27(6):311-8. doi: 10.1016/j.cali.2012.01.006. Epub 2012 Mar 7.
To develop and validate a rapid administration questionnaire to assess patient satisfaction with the pharmaceutical care (PhC) service in Spanish community pharmacies.
A semi-structured and self-administered questionnaire was designed focused on the cumulative experience of patients with the PhC service. This was reviewed by a panel of 8 experts in 2 rounds. The validation was carried out in community pharmacies that performed the PhC service and agreed to participate. All patients or their caregivers who attended a pharmacy during the study period, and who could read and write, were included. An exploratory factor analysis was performed to assess the validity as evidence of internal structure and reliability was estimated using Cronbach's alpha coefficient.
A total of 8 community pharmacies belonging to 7 provinces of Spain took part and 103 questionnaires were obtained. Factor analysis revealed a single component explaining 33.6% of the total variance. We obtained a Cronbach's alpha coefficient of 0.75. Patients additional comments expressed in 9.7% of the questionnaires were related to emphasising, and thanking for, the care provided by the PhC service.
The questionnaire developed has provided evidence of content validity, internal structure validity, and reliability to assess the patient satisfaction with the PhC service in Spanish community pharmacies.
开发并验证一份快速给药调查问卷，以评估西班牙社区药房患者对药学服务（PhC）的满意度。
设计了一份半结构化的自填式问卷，重点关注患者接受PhC服务的累积体验。该问卷由一个8名专家组成的小组分两轮进行审查。在提供PhC服务并同意参与的社区药房进行验证。纳入了研究期间到药房就诊、具备读写能力的所有患者或其护理人员。进行探索性因素分析以评估效度，作为内部结构的证据，并使用克朗巴赫α系数估计信度。
西班牙7个省份的8家社区药房参与了研究，共获得103份问卷。因素分析显示一个单一成分解释了总方差的33.6%。我们获得的克朗巴赫α系数为0.75。9.7%的问卷中患者的其他评论与强调并感谢PhC服务提供的护理有关。
所开发的问卷为评估西班牙社区药房患者对PhC服务的满意度提供了内容效度、内部结构效度和信度方面的证据。
