Omachonu V K
University of Miami, Coral Gables, FL.
Health Care Manage Rev. 1990 Fall;15(4):43-50. doi: 10.1097/00004010-199001540-00006.
Quality in health care has two critical components: quality in practice and quality in perception. The first involves meeting your own or some other set of standards; the second, meeting your customers' expectations. Neither of these essentials will, by itself, carry a hospital far. This article examines the extent to which customer perception is important in understanding the concept of quality in health care.
实践中的质量和认知中的质量。第一个要素涉及符合你自己或其他一些标准；第二个要素是符合你的客户的期望。然而，仅凭这两个要素中的任何一个，都无法使一家医院走得很远。本文探讨了客户认知在理解医疗保健质量概念方面的重要程度。
