Harych I, Völkel J
Institut für Sozialmedizin der Medizinischen Akademie "Carl Gustav Carus" Dresden.
Stomatol DDR. 1990 Jul;40(7):313-5.
Consulting patients about their expectations in their dentist and observing dentist-patient-communication in office-hours of 10 dentists necessity and reality are opposed. Problems are shortness of information and instruction of the patient, use of special vocabulary, inadequate reaction to patient's anxiety and insufficient mediation of salubrious references by the doctor.
就患者对牙医的期望向他们咨询，并观察10位牙医在工作时间内的医患沟通情况，发现必要性与现实情况相悖。问题在于对患者的信息告知和指导不足、使用专业词汇、对患者焦虑的反应不足以及医生对有益参考的传达不够。
