Centre for Innovation and Structural Change and the Academic Department of Otolaryngology, National University of Ireland, Galway, Ireland.
Surgeon. 2012 Oct;10(5):278-82. doi: 10.1016/j.surge.2011.09.001. Epub 2011 Oct 5.
Poor teamwork skills are contributors to poor performance and mishaps in high risk work settings, including the operating theatre. A questionnaire was used to assess the attitudes towards, and knowledge of, Irish surgeons (n = 72) towards the human factors that contribute to mishaps and poor teamwork in high risk environments. The responses were compared to those obtained from U.S. Naval aviators (n = 552 for the attitude questions, and n = 172 for the knowledge test). U.S. Naval aviators were found to be significantly more knowledgeable, and held attitudes that were significantly more positive towards effective teamworking than the surgeons. Moreover, 78.9% of Senior House Officers and Registrars stated that junior personnel were frequently afraid to speak-up (compared with 31.3% of Consultants). Only 7.3% of surgeons stated that an adequate pre-operative brief team brief was frequently conducted, and only 15% stated that an adequate post-operative team brief was frequently conducted. It is suggested that the human factors training currently provided to surgeons in Ireland is a positive first step. However, there is a need to stress the importance of assertiveness in juniors, listening in seniors, and more reinforcement of good teamworking behaviours in the operating theatre.
团队合作技能不佳是导致高风险工作环境(包括手术室)绩效不佳和事故频发的原因之一。我们使用问卷评估了爱尔兰外科医生(n=72)对导致高风险环境中事故和团队合作不佳的人为因素的态度和认知。将这些回复与美国海军飞行员(态度问题 n=552,知识测试 n=172)的回复进行了比较。研究发现,美国海军飞行员在知识方面明显更为丰富,对有效团队合作的态度也明显更为积极。此外,78.9%的住院医师和住院医生表示,初级人员经常不敢发言(而顾问的比例为 31.3%)。只有 7.3%的外科医生表示经常进行充分的术前团队简介,只有 15%的外科医生表示经常进行充分的术后团队简介。因此,建议爱尔兰目前为外科医生提供的人为因素培训是一个积极的第一步。然而,需要强调在初级人员中培养自信、在高级人员中培养倾听能力,以及在手术室中更加强化良好团队合作行为的重要性。