Department of Psychiatry, NU-Hospital Organisation, Trollhättan, Sweden.
J Nurs Manag. 2012 Sep;20(6):748-57. doi: 10.1111/j.1365-2834.2012.01479.x.
To elucidate registered nurses' experiences of coordinated care planning in outpatient care.
Coordinated care planning has been studied from the perspectives of both patients and nurses in inpatient care, but it is deficient in outpatient care.
Qualitative content analysis of interviews with 10 registered nurses participating in two focus groups.
An overall theme was identified: creating concordant communication in relation to patient and health-care providers. The result is based on four categories and nine subcategories.
Nurses need extraordinary communication skills to reach concordance in outpatient care planning. In addition to involving and supporting the patients and next of kin in the decision-making process, the outcome of the nursing process must be understood by colleagues and members of other professions and health-care providers (non-nursing).
An effective outpatient care-planning process requires that care managers understand the impact of communicating, transferring information and reaching consensus with other health-care providers, actively supporting employees in the outpatient care-planning process and contributing to the development of common goals and policy documents across organisational boundaries.
阐明注册护士在门诊护理中进行协调护理计划的经验。
已从住院患者和护士的角度研究了协调护理计划，但在门诊护理中却有所欠缺。
对参与两个焦点小组的 10 名注册护士进行的定性内容分析访谈。
确定了一个总体主题：与患者和医疗保健提供者建立一致的沟通。结果基于四个类别和九个子类。
护士需要非凡的沟通技巧才能在门诊护理计划中达成一致。除了让患者及其家属参与并支持决策过程外，还必须让护理过程的结果被同事以及其他专业人员和医疗保健提供者（非护理）所理解。
有效的门诊护理计划流程要求护理管理人员了解沟通，信息传递和与其他医疗保健提供者达成共识的影响，积极支持门诊护理计划流程中的员工，并为跨组织边界制定共同目标和政策文件做出贡献。
