Bailey J E
Arizona State University, Tempe.
Methods Inf Med. 1990 Jan;29(1):51-6.
Measuring and managing user attitudes toward various aspects of computer systems is an important part of making those systems effective. In this paper, results of an effort to adapt and test a technique for measuring user satisfaction in hospitals are presented. These results include extensive empirical tests of the technique. Comparison norms for hospital computer user satisfaction are also presented and interpreted. Analysis software for using the technique as a management tool is presented. Finally, experiences using the concept are presented.
衡量和管理用户对计算机系统各个方面的态度是使这些系统有效运行的重要组成部分。本文介绍了一项针对医院用户满意度测量技术进行调整和测试的工作成果。这些成果包括对该技术的广泛实证测试。还给出并解读了医院计算机用户满意度的比较标准。介绍了将该技术用作管理工具的分析软件。最后，介绍了运用这一概念的经验。
